About CCM
Our Perception of IT
CCM’s experience in providing the services herein is extensive. The customer base for which these services are provided touches clients on five continents, and spans all industries worldwide. CCM provides these services for many customers, in the private sector, as well as in the Federal Government support organizations.
We have embarked on a strategy to combine multiple business units into a much-focused customer-centric group. CCM has allocated ¾ of its organization to concentrate on Managed Solutions addressing the specific needs of business customers in the outsourcing and managed services arena. CCM’s Professional Solutions are designed to concentrate on the specific needs of customers who want to out-task, rather than source.
Additionally, we provide highly specialized resources in the areas of deploying and developing contact centers, Intelligent buildings, and in the management and procurement of a plethora of technology and communications related services spanning the gamut from hardware/software to cellular/mobile communications.
We call this process Transformation, since it fundamentally shifts the Technology Industry in several different ways. As a valued customer, you will notice three immediate and significant benefits of our Transformation:
- We want to be easy to do business with. Customers will have a single point-of-contact within CCM. It will no longer be necessary to contact multiple vendors’ representatives to assemble a complete technology solution or to seek service. Your single point-of-contact is empowered and has the resources behind them to offer the components of our entire portfolio. With CCM’s suite of managed services, implementation and professional services, wire line local and long-distance voice services, technology support, wireless capabilities, data/IP solutions, and even our international portfolio and growing list of premier business partners, Customers now has one point-of-contact for both sales and service.
- CCM’s Industry Transformation is making us more nimble. Your business is constantly changing, so CCM has changed our business to help Customers meet these challenges. Transformation will allow us to adjust our business quickly and efficiently to stay ahead of market demands. There are skilled and dedicated employees, partners, vendors and contractors behind the scenes working together to bring products and services to market more quickly and, in the same spirit, striving to maintain the highest levels of service after the sale.
- Finally, CCM wants to be a partner Customers can trust and rely on year after year. We will differentiate ourselves by knowing your business issues, being proactive, and having solutions available before you need them. We will keep our business simple and straightforward, and strive to set new levels of customer service excellence. We are proud of our brand and the reputation of excellence it connotes. With Transformation, that tradition for excellence will continue.
CCM is your single source for a complete, total managed solution — for maximum performance and reliability. CCM has the ability to consolidate different types of devices and services under one provider, making CCM your single point-of-contact for comprehensive, transport-independent, end-to-end network management services that include all aspects of a customer’s communication needs.
- As an industry leader in outsourced managed services, CCM can provide you with access to our experienced network professionals to broaden your pool of technical expertise —allowing you to focus on your business. Our top-notch team of highly talented, highly trained network professionals provides a specialized support that is right on target. And customers who let CCM manage the day-to-day responsibilities of their data networks now have the assurance they are using the most qualified of Cisco’s interexchange carrier partners.
- CCM offers the broadest range of Managed Network Services support among all service providers in the industry today. Only CCM can provide your business with prepackaged WAN, LAN, and Server/Application support - and at a highly competitive price.
- We also have the ability to consolidate different types of devices and services under one provider, making CCM your single point-of-contact for comprehensive, transport-independent, end-to-end network management services.
In addition to the broad range of support offered in CCM’s prepackaged MNS solutions, CCM can also design and implement a customized solution which offers an industry-best set of features and capabilities focused on dedicated telecommunications professionals delivering project management, engineering and operations support to a customer’s end users. With both prepackaged and customized MNS options, CCM offers solutions tailored for your individual application requirements.
- CCM MNS supports your applications, domestic Customer networks on CCM transport, CCM - provided transport, and third-party transport.
- CCM MNS supports Customers with international locations on CCM transport, CCM -provided transport, and third party transport.
Finally, CCM offers a highly efficient MNS operations infrastructure. Each CCM MNS Customer is supported from a single, specialized Operations Center and Web Portal interface for all devices managed.